Shipping Policy

📦 Shipping Policy

Last updated: [11/05/2025]

At DOCKAN, we are committed to delivering your orders as quickly and efficiently as possible. This Shipping Policy outlines important information regarding our shipping processes, delivery times, costs, and terms.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: During high-demand periods (e.g., holiday seasons or product launches), processing times may take longer. We appreciate your patience during such times.

2. Domestic Shipping

We offer standard and express shipping options within Egypt.

All delivery times are estimated and not guaranteed.

3. International Shipping

We ship to most countries worldwide. International shipping rates and delivery times vary depending on the destination.

Please note that customs or import duties may apply in your country and are the customer’s responsibility.

4. Tracking

You will receive a tracking number via email once your order is shipped. Please allow up to 48 hours for tracking information to become available.

5. Delivery Issues

If you haven’t received your order within the estimated timeframe, please contact us at Contact@dockan.online with your order number, and we’ll look into it promptly.